Question 1

Q: How do I send my watch for repair or restoration at Time Pocket Watches?

Accepted Answer

A: To send your watch for repair or restoration at Time Pocket Watches, follow these steps: 1. **Contact Us**: Notify us via the contact section or email before sending your watch. This helps us prepare and provide specific instructions if needed. 2. **Secure Packaging**: Place your watch in a sturdy box with adequate padding (e.g., bubble wrap) to protect it during transit. Include a note with your contact details and a brief description of the issues. 3. **Shipping**: Use a reliable courier service with tracking. Address your package to: A Howe, Beda Hill, Hookergate Lane, Rowlands Gill, NE39 2AB. 4. **Postage Costs**: Customers are responsible for postage costs when sending their watch to us. 5. **Confirmation**: We will confirm receipt and begin the assessment process, then contact you with a free estimate for repairs or restoration. Following these steps ensures your timepiece is safely delivered for professional care. For further questions, feel free to reach out.

Question 2

Q: Do you supply a warranty for your pocket watches?

Accepted Answer

A: Yes, at Time Pocket Watches, we provide a comprehensive warranty for all our sold antique pocket watches. Our standard warranty period is one year from the date of purchase or service. This warranty covers any mechanical defects or craftsmanship issues that arise under normal use. We take great pride in our meticulous restoration and repair processes, ensuring each timepiece operates at its best. If you encounter any issues within the warranty period, simply contact us with your purchase or service details, and we will address the problem promptly. This warranty underscores our commitment to quality and customer satisfaction, guaranteeing that your antique pocket watch will remain a treasured and reliable accessory.

Question 3

Q: How can I book a service for my antique pocket watch at Time Pocket Watches?

Accepted Answer

A: Booking a service for your antique pocket watch at Time Pocket Watches is simple. Visit our website and go to the "Services" section to see the types of services we offer, such as restoration, repair, and maintenance. Click on the "Contact Us" button and fill out the form with details about your pocket watch, including its make, model, and any specific issues.  After submitting the form, we will review your information and contact you with instructions on how to send your watch to us. We provide free estimates, so you only need to cover the postage cost. Once we receive your watch, our expert horologist will examine it and provide a detailed service plan and timeline.  For further questions or assistance, contact us via email or phone (listed on our "Contact Us" page). Our goal is to offer exceptional care and precision in restoring and maintaining your valuable timepieces.

Question 4

Q: Can I request a specific antique pocket watch from Time Pocket Watches?

Accepted Answer

A: Yes, you can request a specific antique pocket watch from Time Pocket Watches. We specialize in the restoration, repair, and sale of pocket watches from the late 19th to mid 20th centuries. If you have a particular model or era in mind, contact us with your details. Our experts will check our inventory and network of suppliers to find the exact watch you desire. We also offer free estimates for any watch-related inquiries, with only postage charges applying. Let us help you find the perfect timepiece for your collection!

Question 5

Q: Why does Time Pocket Watches not repair or service fusee watches?

Accepted Answer

A: Time Pocket Watches specializes in the restoration, repair, and service of antique pocket watches from the late 19th to mid 20th centuries. As part of our commitment to providing the best possible service and precision, we have chosen not to repair or service fusee watches. Fusee watches, which typically date back to a much earlier period, involve a different and exceedingly complex mechanism compared to later timepieces. Given the historical intricacies, the specific tooling required, and the delicate nature of these older movements, we believe it is in the best interest of these valuable antiques to be serviced by specialists who exclusively focus on fusee mechanisms. Hence, by concentrating on the pocket watches within our expert range, we ensure high-quality and meticulous care for each piece we handle.

Question 6

Q: Why does Time Pocket Watches not repair or service wristwatches?

Accepted Answer

A: At Time Pocket Watches, we specialize exclusively in the restoration, repair, service, and sales of antique pocket watches from the late 19th to mid 20th centuries. Our dedication to pocket watches allows us to provide expert and detailed attention to these exquisite timepieces, ensuring they receive the care they deserve. Wristwatches, although similar in function, require different tools, techniques, and expertise. Focusing solely on pocket watches enables us to maintain the highest standards of service and craftsmanship in this niche field, offering our clients the best possible results for their treasured heirlooms.

Question 7

Q: How do I return a watch to Time Pocket Watches?

Accepted Answer

A: To return a watch to Time Pocket Watches, please follow these steps:

1. Contact Us: First, get in touch with us either via email at timepocketwatches@gmail.com or use the "Contact Us" section. Provide your order number, reason for the return, and any relevant details about the watch.

2. Receive Return Authorization: We will review your request and send you a link to download a return shipping label, along with specific instructions on how to return your item. This step ensures your return is processed efficiently. Alternatively, you can request a return label be posted to you.

3. Package Your Watch Securely: Use the original packaging if possible, or ensure the pocket watch is well-protected in a sturdy box. Include all original documentation, such as the receipt and warranty card.

4. Ship the Watch: Ship the package to the address provided in the return instructions. We recommend using the trackable shipping service return label we provide as we cannot be responsible for items lost or damaged in transit without it.

5. Inspection and Refund/Exchange: Once we receive the watch, our experts will inspect it. Provided the watch is returned in its original condition, we'll process your refund or exchange, as per your request. Please note that the inspection process may take up to 3 business days.  For the latest updates on your return status, you can check your account on our website or contact our customer service team. Thank you for choosing Time Pocket Watches; we value your satisfaction.

Question 8

Q: What is the return policy for purchases made at Time Pocket Watches?

Accepted Answer

A: At Time Pocket Watches, we prioritize customer satisfaction and stand by the quality of our antique pocket watches. We offer a 30-day return window for all purchases. If you are not completely satisfied with your purchase, you may return it within 30 days from the date of delivery. To qualify for a return, the item must be in its original condition with all the included accessories and documentation. Please contact us to initiate the return process. Returns are free, we will send a link to download a label or we can send one in the post if you prefer.

If you would like to use your own method to return your purchase then please use a tracked insured option such as Royal Mail special delivery or 1st class signed for. Please return to:-

A Howe
Beda Hill
Hookergate Lane
Rowlands Gill
NE39 2AB

Use the original packaging if possible, or ensure the pocket watch is well-protected in a sturdy box. Include all original documentation, such as the receipt and warranty card.